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/// Customer Relationship Management (CRM) Solutions

Customer Relationship Management (CRM) today is arguably the fastest-growing category of enterprise applications worldwide. IKODI IT Solutions takes a simple view of this critical new phenomenon sweeping global enterprises: CRM is an prudent blend of people, processes and technology. It enables automating and integrating a host of customer-related processes and promises increased revenues, streamlined processes, and reduced costs. CRM systems will deliver significant operational efficiencies and increase revenues when implemented properly.

To match your global/ national/ regional customer management needs, IKODI IT Solutions offers a comprehensive eCRM solution practice to suit every tier of your enterprise structure.

Our eCRM practice has advanced to critical operational systems:

  • Call centre solutions
  • Field automation
  • Sales force automation
  • Customer service
  • Marketing campaign management etc

 

With judicious expansion of communication channels and integration of:

  • Voice,
  • Fax,
  • PDA,
  • Wireless,
  • Web chat,
  • E-mail,
  • Web forms

We can deliver attractive operational efficiencies to all key customer relationship management functions.

We design around the latest standards, technologies and best practices for business intelligence to simplify integration with your enterprise and business systems, offering a choice between analytical and operational CRM. We can engineer complete integration of customers, partners and front-office sales, marketing and service, as well as accounting, distribution and other back-office activities according you a smart, insightful view of your business. We leverage upon a strong CRM domain expertise to deliver uniquely successful customer manageability with improved ROI for our clients.


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